Member Customer Survey's
My daughter and I feel very comfortable as your clients.
Mr and Ms Murphy, Hornsea, East Yorkshire
Everyone was courteous and understanding.
Dr and Mrs Cairns, Buckinghamshire
“I was treated courteously, unlike major banks who are patronising to OAPs!
Mr and Mrs Hill, Buckinghamshire
An appointment was quickly arranged. As a first-time buyer, everything was explained so that I could understand clearly.
Mr Purser, York
Annette Wright Mortgage Manager was very helpful. She helped me to understand everything that was going on, and kept me informed at all times
Mrs Carter, Beverley, East Yorkshire
Small is best. Friendly and efficient.
Mr Blake and Ms Whittaker, London
Superb service. Superb staff. Very pleasant experience.
Mr and Mrs Turner, Driffield, East Yorkshire
Excellent service throughout.
Mr and Mrs Leigh, Newnham, Gloucestershire
Happy with everything.
Mr and Mrs Smith, Winteringham nr. Scunthorpe
Staff are always very helpful – would always recommend!
Mr Burton, Beverley, East Yorkshire
A very refreshing experience, with none of the impersonal attributes of our previous provider.
Mrs Parker, Cottingham, East Yorkshire
Very impressed with the ‘old school’ approach, with none of the pressure of the main high street providers.
Mr Parker, Cottingham, East Yorkshire
Always courteous.
Mr Nicklas, Cottingham, East Yorkshire
When arranging a visit which was convenient to me, I didn’t have to have a fixed time and was promptly dealt with.
Mr Gray, Helmsley nr. York
“Fast, effective, simple!
Mr Dulson, Beverley, East Yorkshire
I thought the Society’s customer care was exceptional.
Mrs Mcclelland, Beverley, East Yorkshire
Really pleased with the Young Person’s Saver product. Having the account go up to 21 is a real bonus!
Mr Killen, Beverley, East Yorkshire
It is good to be able to talk to people in the branch!
Mrs Timperley, Brough, East Yorkshire
Like the good atmosphere – not glitzy! Local feel to it. Much nicer than multiple banks. Customers matter
Mrs Lauritzen, Beverley, East Yorkshire
Very friendly and helpful staff made the process easy.
Mr and Mrs Mcguire, Beverley, East Yorkshire
Everyone in branch is always incredibly helpful and nice!
Mr Wild and Mrs Appleton-Wild, Beverley, East Yorkshire
Delighted with your enlightened view of post-retirement applicants. It was so refreshing to have such a personal approach to the affordability criteria – it has saved us a fortune in income tax on unnecessary SIPP (self-invested personal pension) transactions compared to the rigid criteria applied by other lenders
Mr and Mrs Chambers, Hull, East Yorkshire
Nice to deal with a lender that treats applicants as individuals and does not depend on a computer to make decisions, but uses their own judgement. The Beverley is also not against the over-70s and recognises the security they can offer – ie. the ability to continue paying the Society back as their financial situation is known