First of all, we’d like to wish all our members a Happy New Year. We hope that you and your families are safe and well, and that you have managed to make the most of what we know was a very unusual festive season due to the pandemic.
We understand that Prime Minister Boris Johnson’s announcement of a new lockdown, which could last until at least mid-February, will have come as a further blow to many.
However, hopefully, we are now entering the final furlong in the fight against the coronavirus, and thanks to the fresh optimism brought by the two new vaccines being rolled out, we can look forward to an easing of restrictions come the Spring.
In the meantime, though, it is imperative that we all, collectively, take all precautions necessary to ensure we keep each other safe, particularly in light of the extra-virulent alternative strains of the virus now in circulation. The figures for transmission rates in our East Yorkshire region are stark – with an estimated one in 65 people now thought to have the coronavirus whether they are showing symptoms or not.
With this in mind, we have some things to ask of you, in terms of how you engage with our team here at the Beverley over the coming weeks.
Minimising contact and following guidance
First and foremost, we’d like to reassure you that we remain here to serve you, as we have been throughout the pandemic.
However, we must balance maintaining a high standard of mortgage and savings service, with keeping you, our branch-based team and our wider community, safe.
To enable us to do so, we are asking you to observe the following, in line with ongoing government guidance:
Changes to our savings account availability
Due to the exceptional popularity of our long term, good value accounts, we have had to take the decision to close all our accounts to new applications for the time being, in order to manage that demand and ensure that we can prioritise maintaining our high levels of service for our existing customers in these unprecedented circumstances. We will, of course, aim to make our accounts available again as soon as possible in the future, and will announce via our website, social media and other channels when this happens.
All eligible savings with us continue to benefit from maximum protection under the Financial Services Compensation Scheme, up to £85,000 per customer.
Still offering mortgage appointments
We also remain committed to continuing to help people achieve their homeownership aspirations through lending particularly to those whose circumstances don’t fit the mould, including the self-employed, first-time buyers and those planning and in retirement.
If you would like to discuss your needs with a member of our mortgage team, call us on (01482) 881510 or email them to make an appointment.
Still here when you need us
Please be reassured that we fully understand how challenging this further period of restrictions are for everyone, in different ways.
Our highly-committed colleagues are helping to ensure we can continue to meet your financial requirements, as an essential service, and we are hugely grateful to them for their efforts and the personal risk they have been prepared to take since March, in order to do so.
Our branch will remain open from 10am to 3pm weekdays, and our telephone lines from 9am until 5pm, to provide you with the excellent, personal service you’ve come to expect from us.
We will continue to keep an eye on the developing situation with COVID-19, and changes to the way we operate are possible. We will update you as these arise, via our website, social media, branch windows and in-branch notices.
Below is a reminder of a number of steps you can take to help us avoid unnecessary interruptions to your service, for example if we need to operate temporarily from another venue.
Message from our Chief Executive, Karl Elliott
“These are exceptional times for all of us, and we thank our customers for all the support and patience you have shown so far in helping us, to help you, throughout the global pandemic.
“As a grassroots independent building society, going out of our way to offer our customers outstanding customer service in the best, and worst, of times, is in our DNA.
“I am exceptionally proud of how my colleagues here at the Beverley have pulled together to ensure that we have continued to serve our customers and offer mortgage and savings solutions since the outset of this worldwide crisis.
“With the help of our loyal customers, I am confident that we will be able to continue doing so, and that we will all emerge stronger, together, and hopefully before too much longer.”
you are concerned about anything at all, please don’t hesitate to us on (01482) 881510, or email us, and we will do everything we can to help and reassure you.