Suzanne Wadsworth knows a good mortgage experience when she sees one – the former mortgage consultant still works in the finance industry and has oodles of knowledge about what makes a good deal and, more importantly for her, great service.
Back in 2006, Janet and Denis Gale were advised to invest in a buy-to-let apartment and were in need of a suitable mortgage.
John and Sue Chambers have been with the same bank for over 55 years but, when it came to continuing their mortgage arrangements as they got older, that loyalty counted for nothing because the bank had a strict policy of not lending to those over 70.